What does Ness Jewels offer? Ness Jewels offers a curated selection of fine jewelry, including bespoke and ready-made engagement rings, wedding bands, tennis necklaces, tennis bracelets, and earrings.
What is Ness Jewels? Ness Jewels is a fine jewelry brand specializing in bespoke engagement rings, lab-grown and natural diamonds, and gemstones. We focus on exceptional craftsmanship, bold design, and timeless elegance.
Where is Ness Jewels located? Our showroom is located in Publika, Kuala Lumpur, Malaysia. Visits are by appointment only to ensure a personalized experience.
Do you sell both natural and lab-grown diamonds? Yes — each diamond comes with full certification and transparent pricing.
Do you provide international service? Yes. We work with clients worldwide and offer secure, insured shipping.
What’s the difference between a natural and lab-grown diamond? Both are chemically, physically, and optically identical. The difference lies in their origin — natural diamonds form over billions of years underground, while lab-grown diamonds are created in a laboratory under controlled conditions.
Are your diamonds certified? Yes. All diamonds above 0.30ct are certified by GIA or IGI. Smaller stones can be certified upon request.
Can I request a specific diamond? Absolutely. We can source diamonds according to your preferred carat, cut, color, clarity, and certification.
How do I book an appointment? You can book an appointment via WhatsApp, Instagram DM, or our website’s contact form. We recommend booking at least 3 days in advance.
Can I walk in without an appointment? No. We operate strictly by appointment to ensure each client receives a dedicated, personalized consultation.
How long does a consultation take? Typically 45 minutes to 1.5 hours, depending on your requirements.
Do you charge for consultations? No — consultations are complimentary and obligation-free.
What payment methods do you accept? We accept bank transfers and major credit cards. Installment plans are available through participating banks.
Do you require a deposit? Yes — for bespoke orders, a 60% deposit is required before production, with the balance payable upon collection.
Are prices negotiable? No. Our pricing is transparent and fixed; we do not mark up for the sake of offering discounts.
Can I exchange or return my order? No. Once an order is confirmed, we are unable to offer exchanges or refunds unless there is an error on our part.
Do you offer shipping within Malaysia? Yes. Complimentary insured shipping is provided for orders above MYR 5,000.
Do you ship internationally? Yes. We use secure, insured couriers, and costs vary by destination.
How long will delivery take? Ready-stock items are shipped within 2–5 working days in Malaysia. Bespoke orders require approximately 20–30 working days before shipping.
Do you provide free engraving for bespoke pieces? Yes — engraving is complimentary for all bespoke orders.
Do you offer customization? Yes. We offer resizing for most pieces and complimentary cleaning to keep your jewelry looking its best.
Do you provide resizing and cleaning services? Yes — we specialize in creating fully customized jewelry pieces tailored to your vision.
